We want your experience to be as seamless and joyful as your wedding day. Here you’ll find answers to the most common questions about our handmade wedding collections – from customization and payments to delivery and care.
Frequently Asked Questions
Because every piece we create is designed to be a keepsake of your love – blending elegance, craftsmanship, and personalization to make your celebration unforgettable.
All our flutes are made from premium crystal glass, hand-painted with durable, non-toxic acrylic paints. Every piece is adorned with high-quality crystal rhinestones, carefully set by hand.
Yes! You can personalize colors, rhinestone patterns, and add laser engravings of names, initials, wedding dates, or special messages.
Customized orders usually take about 2 weeks to complete, as each piece is handmade with care.
If you’d like your order finished sooner, please contact us to arrange priority production.
Our standard Plate Set includes 1 plate and 2 forks. You can upgrade to a Double Set (2 plates, 2 forks and 2 knives) for an additional $150.
Yes, every order is delivered in a luxury gift box, designed for both presentation on your wedding day and safe storage afterward.
Yes, we deliver to all regions across Lebanon. No matter where your celebration takes place, we’ll make sure your order reaches you safely and on time.
Delivery times depend on your location and order size. Most orders are delivered within 1-3 days. Custom orders may take longer – we’ll always keep you updated.
Since all products are handmade and often personalized, we unfortunately cannot accept returns. However, if your order arrives damaged, we will work with you to resolve the issue.
You can place your order in two simple ways:
– Through the website: Use the contact form on our Contact page.
– By WhatsApp: Send us a message at +961 78834542.
Personalized Orders: Require a 50% deposit (paid securely through Whish). The remaining balance is due upon delivery.
Ready-to-Order Items (non-personalized): Pay cash on delivery.
To keep your pieces beautiful for years to come, we recommend:
– Handwash only in warm water, never in the dishwasher.
– Wipe gently with a soft, damp cloth for dry cleaning.
– Handle painted designs with care when washing and drying.
– Keep away from dust, moisture, and direct sunlight.
– Do not use abrasive detergents or rough materials.
– Products are not microwave safe.
Each item is carefully hand-wrapped in protective layers and placed inside a sturdy gift box that also serves as elegant storage after your wedding. We only work with trusted express couriers to ensure fast and secure delivery.
Our packaging is designed to protect even the most delicate crystal, so your order arrives intact and ready to shine.
Yes, every set is presented in a luxury gift box, making it perfect for weddings and special occasions. You can also choose to include a personalized handwritten message to make your gift even more meaningful.
We take great care in packaging, but if your order is damaged during delivery, please contact us immediately with photos of the item and packaging. We will work quickly to replace or resolve the issue, so you can enjoy your products as intended.
If you don’t see your question here, simply reach out to us through the contact form or by WhatsApp at +961 78834542.